Privacy Policy

1. Introduction

tenXengage, Inc. (“tenXengage,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use the tenXengage platform, websites, applications, and related services (collectively, the “Services”).

This policy is designed to support tenXengage’s compliance with applicable privacy laws and industry standards, including requirements relevant to SOC 2 Trust Services Criteria.

2. Scope

This Privacy Policy applies to: Visitors to our websites, Customers and their authorized users, Partners, Vendors, and Contractors, and Individuals whose data is processed on behalf of our customers.

3. Information We Collect

3.1 Information You Provide Directly

We may collect information you provide directly, including: Name, email address, phone number, and business contact details, account credentials and authentication information, billing and payment-related information, communications with tenXengage (support requests, surveys, feedback).

3.2 Information Collected Automatically

When you use the Services, we may automatically collect: IP address, browser type, device identifiers, and operating system, usage data, log files, timestamps, and interaction data, cookies and similar tracking technologies.

3.3 Customer Data

Customers may submit or upload data to the Services, including personal data of end users or partners ("Customer Data"). tenXengage processes Customer Data solely on behalf of and under the instructions of the customer.

4. How We Use Information

We use information for the following purposes: to provide, operate, and maintain the Services, to authenticate users and manage accounts, to improve functionality, performance, and security, to respond to inquiries and provide customer support, to comply with legal, regulatory, and contractual obligations.

5. Legal Bases for Processing

Where applicable, tenXengage processes personal data based on: performance of a contract, legitimate business interests, compliance with legal obligations, consent, where required.

6. Data Sharing and Disclosure

We do not sell personal information. We may share information only: with service providers and subprocessors under contractual confidentiality obligations, with customers, as required to provide the Services, to comply with law, regulation, or legal process, in connection with a corporate transaction (e.g., merger or acquisition).

7. Data Security

tenXengage implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These controls are aligned with SOC 2 Trust Services Criteria and include: Role-based access controls, encryption in transit and at rest where appropriate, logging, monitoring, and incident response procedures.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law or contract.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to: access, correct, or delete personal information, object to or restrict processing, request data portability, withdraw consent where applicable. Requests may be submitted to infosec@tenxengage.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to: enable core functionality, analyze usage and performance, improve user experience. You may manage cookie preferences through your browser settings.

11. International Data Transfers

tenXengage may process and store information in the United States and other jurisdictions. Where required, we implement appropriate safeguards for cross-border data transfers.

12. Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

13. Third-Party Services

The Services may contain links to third-party websites or integrations. This Privacy Policy does not apply to third-party practices, and we are not responsible for their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or other appropriate means.

15. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact:

tenXengage, Inc.
Email: infosec@tenxengage.com